GM Welcome Letter
Welcome to Park Regis North Quay, a property of StayWell Holdings, one of the largest hotel management groups in Asia Pacific.
The health and safety of our guests and team members is our greatest priority, and we want you to know that we take this responsibility very seriously. In light of the recent pandemic, we have undertaken an intensive audit of all hygiene and sanitation practices across the entire group.
As part of the hotel’s commitment to provide a safe and comfortable atmosphere for our valued guests, we would like to inform you that the following precautionary measures are in place:
StayWell measures include:
- Temperature checks for all visitors and guests, including staff and contractors working within the hotel
- All visitors to the hotel, including staff, will be required to complete a Travel Declaration Form
- Regular disinfection and sanitisation of all public areas with a focus on high frequency touch points
- Enhanced cleaning procedures in place for all guest rooms
- Implementation of social distancing measures
- Masks & gloves are available within the premises for all guests and staff
- Hand sanitiser is available within the premises for all guests and staff, including in all guest rooms located within your bathroom
- Mini- Toiletries available on request
As an extra precaution, we have also removed the guest compendium and minibar from your room. If you require any information on our hotel services or facilities, or would like to order any of the minibar items listed in the menu, please contact reception by dialling 9 on your in-room phone.
We would like to assure you that we will continue to remain vigilant and strongly encourage our guests to observe good personal hygiene and maintain social distancing throughout the hotel.
We hope the above information is of help, however if you have any questions or concerns, please do not hesitate to contact reception as we are here to assist you.
Payments can be made by cash, credit card (surcharge applies); American Express, Diners Club, MarterCard and Visa.
** If you are settling your account with a credit card, please note a credit card transaction fee will apply. Current fee is 0.9% for Visa/MasterCard and 3.5% for AMEX/Diners. Payments by cash or EFTPOS do not attract transaction fees.
Note: these rates are subject to change without prior notice. Company charges or cheque payments will only be accepted by prior arrangement.
The power points in your room operate on 240 volts (AC 50 cycles).
Adaptors are available for hire from Reception.
Baby cots and high chairs are available for hire. Please contact Reception for details.
For a small cost a complete range of business services is available including courier and mail services, photocopying and facsimile. Please contact Reception for more information.
Undercover car parking is available for guests with access via North Quay. Park Regis accepts no responsibility for loss or damage to vehicles parked in this facility. Please note that car parking is subject to availability only and comes at an additional cost. 1.9m height restrictions apply to car park.
Check Out Time
We ask you to vacate your room by 10:00 am on the day of departure. Should you wish to stay a little longer, please contact Reception and every effort will be made to assist you. Late checkout charges may apply.
A valet dry cleaning and laundry service is available Monday-Friday. Please drop off your laundry at Reception before 8am for same day service. Your garments will be available for collection from Reception at approximately 6:00pm. Contact Reception should you require weekend or public holiday service.
Facsimile & Photocopying Services
A facsimile service is available at Reception. Charges are summarized below:
- Local & Interstate
$2.50 first page & $1.00 every page thereafter
$4.50 first page & $1.00 for every page thereafter
- Incoming Faxes
$6.50 first page & $1.00 for every page thereafter
$0.50 per page
For your convenience, there is a rubbish room/garbage chute located on each level, just outside the 01 unit. Please refrain from disposing of glass items in the garbage chute. These can be left either on the floor of the garbage disposal area or in your apartment for collection.
For your convenience, there is a guest laundry located on Basement level 1. Change for the machines and laundry powder is available from Reception.
Park Regis North Quay features an onsite gym on the ground level of the hotel. The gym is equipped with a range of equipment and is available for your use 24 hours a day.
Please remember to take your room key with you at all times and ensure you lock all doors when leaving your apartment for security purposes.
If you have not already done so, please enquire about the “Stay Well Rewards” program, membership is free and more info is available at Reception. As a member you will receive great discounts and earn points every time you stay at any StayWell Holdings property around the country.
Affiliate Loyalty Partners – Qantas Frequent Flyer
Park Regis North Quay is proud to partner with Qantas Frequent Flyer to offer guests more choices and rewards options during your stay. Please speak to our reception team for further information on how to earn points* for your stay.
*Guests can select one program to earn points on and point earning is only available on eligible bookings
Terms and conditions apply. Only one loyalty program is eligible for points earning per stay.
We will be happy to assist you with baggage storage (subject to availability), please contact Reception.
Please contact Reception should there be any items requiring our attention.
Should you have any special room servicing requirements, such as a nominated time for servicing your apartment or for additional items, please contact Reception.
Reception is open 7am – 9pm.
Government legislation restricts you from smoking within the foyer and other common areas of the hotel. Smoking is also prohibited in all of our hotel rooms, which are all fitted with individual smoke detectors which will trigger a fire alarm.
In the event of a fire alarm, the fire department can determine the individual unit which caused the alarm. The QLD Fire and Emergency Service will pass on a fine / penalty of $1,350 for all smoke related fire alarms. The hotel will also pass on a $300 cleaning fee where evidence of smoking is found within the room.
A designated smoking area is located on May Street, please see reception for directions if required.
Phone messages are taken by Reception and left under your door.
The swimming pool is located on level 2 and is accessible between the hours of 6:30am and 9:00pm daily. Strictly no glass is to be taken into the pool area. All children must be supervised by an adult at all times.
For information on a wide range of activities in this area, please contact Reception who will be happy to organise all your tour bookings for you.
For your convenience, a vending machine is located at the rear entrance of the hotel providing cold drinks and snacks.
If you have any questions dial “9” for Reception.
All apartments are fitted with individual climate-controlled air conditioners which can be adjusted on the control panel provided. Should you require assistance please contact Reception.
An alarm clock is available on the bedside table for your convenience
Breakages & Damages
All apartments are fully equipped with a standard inventory. Please report any breakages, missing items or damaged property on arrival. The cost of replacement or repair of any items broken or damaged is the responsibility of the guest and non-reported items will be on-charged after departure.
All apartments and hotel rooms are equipped with a data port for your convenience. The socket is located on the right hand side of your telephone handset. Dial 0 for an external line.
- Reception Dial 9
- Housekeeping Dial 9
- Outside Line Dial 0
Do Not Disturb
Please place your “Do Not Disturb” sign on the outside of your apartment door to ensure your privacy is upheld. Please note: Your room will not be serviced when this in place.
At all Park Regis & Leisure Inn Hotels in Australia, we are delighted to offer our valued guests complimentary unlimited Wi-Fi daily. Maximum of 5 devices per room. Please contact reception for further details. For Technical Support call TOLL FREE on 1300 132 630.
We thank you for choosing to stay with us and welcome receiving your comments on our facilities and services. Please visit and log onto www.staywellgroup.com/feedback to submit an online form. Your feedback will be analysed and used to continually improve the standards of our services and facilities and in the training of our hotel staff.
For your convenience each unit is equipped with a hair dryer.
For your convenience, an iron and ironing board are located in each apartment.
Each self-contained apartment offers a comprehensive kitchen facility. Whilst the operation of the appliance is fairly self-explanatory, please contact Reception should you experience any difficulties.
**Please always use your range hood when cooking**
To use the range hood, gently pull out the exhaust fan unit, and ensure you adjust the light and fan settings on the right-hand side to suit your needs. Please note: a min of $1350 fee by QLD Fire and Emergency Services will be applicable for misuse of cooking facilities resulting in the activation of the hotel fire alarm.
Tea & Coffee Facilities
All apartments are provided with tea and coffee making facilities. To purchase additional supplies, please contact Reception.
Each apartment is fitted with a direct dial telephone. All external calls are automatically recorded on our call accounting system, calls are charged at the following rates:
$0.49 for unlimited talk time (metropolitan only)
$0.49 for connection and $0.49 per minute (within Australia)
$2.50 for connection and $0.80 per pulse thereafter (International calls)
$0.49 for connection and $0.55 per minute (within Australia)
If you are here celebrating your wedding anniversary, a birthday or even just a weekend away, let our food and beverage team make it a night to remember. No matter how large or small, please feel free to request your favourite bottle of champagne, some chocolates or even some flowers and we will assist in any way possible.
Conference and Events
Find the perfect venue for your next meeting or event at Park Regis North Quay! The friendly and professional team at Park Regis North Quay combine experience, flexibility, imagination and atmosphere with versatile facilities to deliver an exceptional experience for your and your guests.
With seven function rooms to choose from please contact our conference sales team on (07) 3013 7200 to discuss your next event.
- Air New Zealand
- British Airways
1300 767 177
- Cathay Pacific
- Emirates Airlines
1300 303 777
- Malaysia Airlines
- Qantas Domestic
- Qantas International
- Singapore Airlines
- Thai Airways
1300 651 960
- United Airlines
13 17 77
- Virgin Australia
The Domestic and International Airports are located approximately 25 minutes drive from Park Regis North Quay. A train service operates every 20 minutes from Roma Street located just a short walk from the hotel. Taxis and airport transfers can be arranged on your behalf. Please contact Reception for details.
- Avis 13 63 33
- Europcar 13 13 90
- Thrifty 1300 367 227
Please contact Reception for the location of nearby hospitals
Please contact Reception for timetables and directions to the nearest public transport services.
- Black & White Taxis 131 008
- Yellow Taxis 131 924
Safety & Security
After Hours – Emergencies
Reception is open from 7am to 9pm. Should you require urgent assistance at any stage please contact Reception.
For Police, Fire Department or Ambulance – Dial 000
This property is fitted with an advanced fire protection system which includes a fire alarm. In case of fire, please follow procedures outlines below:
- If the fire alarm or automatic evacuation system sounds, please make your way to the nearest fire exit, please
do not run and do not use the elevators.
- Do not telephone Reception as we may need the lines for Emergency Calls. It is illegal for anyone other than
the Fire Brigade to tell you whether it is a false alarm.
- Assembly point is located in May Street at the rear of the premises.
- Do not re-enter the building unless you are advised to do so by the Fire Brigade or Hotel Staff
A fire evacuation plan is located on the back of your apartment door; please ensure you have familiarised yourself with the nearest fire exit.
IN CASE OF FIRE – DO NOT USE LIFTS.
For security reasons, please ensure all doors and windows are locked and closed behind you when entering or leaving your apartment
Welcome to StayWell Holdings
The Park Regis brand is owned and managed by Australian-based StayWell Hospitality Group (SWHG) – one of the few independently owned hotel management groups in the Asia Pacific. Park Regis is SWHG’s flagship upscale brand that delivers a distinctive blend of old-world English charm and modern Australian hospitality.
Formed in June 2006, SWHG has significantly expanded its portfolio of properties with locations around Australia including Sydney, Blue Mountains, Hunter Valley, Melbourne, Brisbane, Cairns, Townsville, Hobart and Launceston. Most recently the Park Regis brand, under SWHG, has expanded internationally with the addition of key global destinations including Dubai and Singapore. The Park Regis brand and SWHG will continue to expand globally in the near and distant future. SWHG’s sales offices are now located in London, Munich and Hong Kong, in addition to the Group’s head office located in Sydney, Australia.
Park Regis Brand
Park Regis is a quality accommodation product aimed at the more discerning guest. All our properties aim to deliver up-to-date features, innovative technologies and welcoming service. Park Regis properties are centrally located offering accessibility and a prime position to attend business or act as an ideal base for sightseeing and leisure activities. The initial property to launch under the Park Regis brand was the well-known Park Regis City Centre in Sydney, Australia; the brand derived its name from this distinctive Park Regis building, a distinguished landmark located on Park Street, Sydney, and one of the first high rise apartments – this was the first of many Park Regis hotels to open around Australia and internationally.
Leisure Inn Brand
Also managed by StayWell Hospitality Group, the Leisure Inn brand encapsulates what guests want and deserve from a quality hotel product. Leisure Inn offers value-for-money accommodation with all hotels in the portfolio positioned in truly unbeatable locations with exceptionally comfortable rooms, modern facilities and friendly and welcoming staff. We look forward to welcoming you to one of our many properties in the near future! For more information on the Park Regis brand and the complete portfolio of StayWell Hospitality Group properties, please visit www.staywellgroup.com.